1. DEFINITION OF TERMS
1.1.2. “Site” – the Internet-site “Ecober” which is the property of LLP “HRC” (HRC) on the Internet at the address: ecober.com.
1.1.3. “Site Administration” – authorized employees to manage the Site, acting on behalf of LLP “HRC” (HRC), and / or involved third parties who organize and (or) process personal data, and also determine the purposes of processing personal data, the composition of personal data to be processed, actions (operations) performed with personal data.
1.1.4. “Buyer” – an individual or legal entity who has entered into a Public Purchase and Sale Agreement (offer) with the Company, or has the intention to order or purchase, or orders, purchases or uses the Goods, a visitor to the Company, or who has contacted it, as well as a person who has access to the Site through the Internet and using the Site.
1.1.5. “Personal data” – any information relating directly or indirectly to a specific or identifiable subject of personal data.
1.1.6. “Non-personal data” – information that is automatically transmitted when the Buyer views ad units and when visiting pages on which the statistical system script (pixel) is installed.
1.1.7. “Processing of personal data” – any action (operation) or a set of actions (operations) performed using automation tools or without using such tools with personal data, including collection, recording, systematization, accumulation, storage, clarification (update, change), extraction, use, transfer (distribution, provision, access), depersonalization, blocking, deletion, destruction of personal data.
1.1.8. “Site Services” – a set of services available for use on the Site.
1.1.9. “Product” – a list of assortment names presented on the Site.
1.1.10. “Confidentiality of personal data” is a mandatory requirement for the Site Administration or other person who has access to personal data to prevent their dissemination without the consent of the subject of personal data or other legal grounds.
1.1.11. “Cookies” is a piece of data sent by a web server and stored on the Buyer’s computer, which the web client or web browser sends to the web server each time in an HTTP request when trying to open a page on the Site.
1.1.12. “IP-address” is a unique network address of a node in a computer network built using the IP protocol.
2. GENERAL PROVISIONS
2.4. The Site Administration does not verify the accuracy of the personal data provided by the Buyer. However, the Site Administration assumes that the Buyer provides reliable personal data and maintains this data up to date. The Buyer bears all responsibility, as well as possible consequences for the provision of inaccurate or irrelevant personal data.
3.2.1. surname, name, patronymic of the Buyer;
3.2.2. Buyer’s gender;
3.2.3. Buyer’s contact phone numbers;
3.2.4. registration and / or actual residence addresses;
3.2.5. email address (email);
3.2.6. delivery address of the Goods;
3.2.7. individual identification number of the Buyer;
3.2.8. Date of Birth;
3.2.9. information about the history of purchases, including the names of purchased goods / services and their cost, accumulated bonuses;
3.2.10. information about interests based on the analysis of the Buyer’s actions on the Internet, in the networks of telecommunication and Internet operators, as well as biometric data, including voice, photo and video images obtained as a result of recordings of CCTV cameras on the territory of the Company;
3.2.11 name, legal address and details of the legal entity.
3.3. The site protects Non-Personal Data:
• IP address;
• information from cookies;
• information about the browser (or other program that provides access to the display of advertising);
• access time;
• address of the page on which the ad unit is located;
• referrer (address of the previous page).
3.3.1. Disabling cookies may result in the inability to access parts of the Site that require authorization, including the impossibility of placing an order on the Site.
3.3.2. The site collects statistics about the IP-addresses of its Buyers. This information is used to identify and solve technical problems.
3.5. Using the Camera in the application to scan the barcode of goods in the showroom of the company.
4. PURPOSES OF COLLECTING PERSONAL INFORMATION OF THE BUYER
4.1. The Buyer’s personal data may be used by the Site Administration for the following purposes:
4.1.1. identification of the Buyer registered on the Site to conclude a Public Agreement and (or) place an order on the Site;
4.1.2. providing the Buyer with access to the personalized Services of the site;
4.1.3. establishing feedback with the Buyer, including sending notifications and requests regarding the use of the Site, the provision of services, as well as the processing of requests and applications from the Buyer;
4.1.4. creating an account for making purchases;
4.1.5. notifying the Buyer of the Site about the status of the Order;
4.1.6. processing and receiving payments, challenging the payment;
4.1.7. delivery of the Goods;
4.1.8. providing the Buyer with effective customer and technical support in the event of problems related to the use of the Site;
4.1.9. improving the quality of the Services, ease of use, development of new Services and services;
4.1.10. informing the Buyer about the update of the assortment, special offers, information about prices, about ongoing events, promotions and other information on behalf of the Site or on behalf of the partners of the Site Administration;
4.1.11. conducting statistical and other research based on non-personal data, as well as optimizing advertising messages;
4.1.12. distribution of advertising information on updating the assortment, special offers, information on prices, on ongoing events, promotions and other information.
4.2. The Buyer’s personal data can be obtained through the following sources:
4.2.1. when contacting the Company electronically;
4.2.2. upon written appeal to the Company (upon registration of an appeal on paper);
4.2.3. when contacting the Company through the Call Center;
4.2.4. when visiting a trading network (trading stores) of the Company;
4.2.5. when registering and / or filling out information about yourself on the Site, on electronic Internet sites (web resources) attracted by the Site Administration;
4.2.6. when placing an order and / or purchasing and / or delivering the Goods.
5. METHODS AND TERMS OF PROCESSING PERSONAL INFORMATION
5.1. The processing of the Buyer’s personal data is carried out without any time limit, in any legal way, including in personal data information systems using automation tools or without using such tools.
5.2. The Buyer agrees that the Site Administration has the right to transfer personal data to third parties, in particular, courier services, postal organizations, cellular operators, solely for the purpose of fulfilling the Buyer’s order and informing about the progress of its implementation, including the delivery of the Goods.
5.3. The Buyer’s personal data can be transferred to the authorized bodies of state power of the Republic of Kazakhstan only on the grounds and in the manner established by the legislation of the Republic of Kazakhstan.
5.4. In case of loss or disclosure of personal data, the Site Administration informs the Buyer about the loss or disclosure of personal data.
5.5. The site administration takes the necessary organizational and technical measures to protect the Buyer’s personal data from unauthorized or accidental access, destruction, modification, blocking, copying, distribution, as well as from other illegal actions of third parties.
5.6. The site administration, together with the Buyer, takes all necessary measures to prevent losses or other negative consequences caused by the loss or disclosure of the Buyer’s personal data.
6. OBLIGATIONS OF THE PARTIES
6.1. The buyer is obliged:
6.1.1. Provide up-to-date information about personal data requested by the Site at the time of its use.
6.2. The buyer has the right:
6.2.1. To access and edit information about personal data at any time through the web interface of the Site.
6.3. The site administration is obliged to:
6.3.3. Take precautions to protect the confidentiality of the Buyer’s personal data in accordance with the procedure usually used to protect this kind of information in existing business transactions.
6.3.4. Block personal data related to the relevant Buyer from the moment the Buyer or his legal representative or the authorized body for the protection of the rights of personal data subjects apply or request for the verification period, in case of revealing inaccurate personal data or illegal actions.
6.4. The administration has the right:
6.4.1. Provide access for the collection and analysis of non-personal data of the Buyer to third parties for the purposes of statistics and optimization of advertising messages. The use of non-personal data by third parties is governed by their own privacy policies, and the Site Administration is not responsible for their use.
6.4.2. Delete the Buyer’s Personal Data from the Site without the possibility of recovery if more than twelve months have passed since the last activity of the Buyer on the Site.
7. LIABILITY OF THE PARTIES
7.2. In case of loss or disclosure of Confidential Information, the Site Administration is not responsible if this confidential information:
7.2.1. Became public domain before its loss or disclosure.
7.2.2. Was received from a third party before it was received by the Site Administration.
7.2.3. Was disclosed with the consent of the Buyer.
7.2.4. The Company does not verify the accuracy and relevance of the Personal Data provided by the Buyer and is not responsible for their invalidity and irrelevance. If the Buyer has indicated Personal data that does not belong to him, then the Site Administration is not responsible for the dissemination of advertising information about updating the range, special offers, information on prices, events, promotions and other information to the actual owner of the Personal data. Such responsibility is assigned to the Buyer who has indicated inaccurate Personal Data.
8. DISPUTE RESOLUTION
8.1. Before going to court with a claim for disputes arising from the relationship between the Buyer of the site and the Administration of the site, it is mandatory to submit a claim (a written proposal for a voluntary settlement of the dispute).
8.2. The site administration notifies the applicant of the claim in writing about the results of the consideration of the claim within the time limits established by the current legislation of the Republic of Kazakhstan.
8.3. If an agreement is not reached, the dispute will be referred to a judicial authority in accordance with the current legislation of the Republic of Kazakhstan.
9. ADDITIONAL TERMS